Shipping policy

Comprehensive Shipping Options Tailored to Your Needs

We provide a range of shipping options and carriers, each with clear pricing and estimated delivery times displayed at checkout to help you choose the ideal service for your budget and timeline.

Shipping Rates and Estimated Delivery Times at Checkout

  • At Checkout: Upon entering your shipping address, you will see available carriers, each with specific rates and delivery estimates for full transparency.
  • Standard Shipping: Rates vary by order value and destination, with estimated delivery times shown at checkout. Standard shipments typically take 2–5 days. These shipments use land freight, and the delivery speed depends on the distance from our Austrian warehouse.
  • Express Shipping: Express options, particularly UPS Express, generally deliver within 24–48 hours for most countries. Delivery times may vary depending on location and are extended for remote areas.

Order Processing and Carrier Pickup Windows

Orders for in-stock items are shipped the same or next business day. Stock levels are shown on each product page for your convenience. Backordered items are sourced directly from the manufacturer, often already en route to our warehouse via our Express import arrangements. While most backordered items ship within 5–10 days, we strive to keep this timeframe as short as possible.

We recommend placing orders by 12:00 noon to increase the likelihood of same-day dispatch. Carrier pickup windows are:

  • UPS, FedEx, DHL Express, and PostAT: Pickups between 1:00 pm and 2:00 pm.
  • GLS: Pickup around 5:00 pm.

These times may vary slightly based on carrier workload. If delays are anticipated or a substitution to a readily available product would speed up delivery, we will notify you via email.

Free Shipping on Qualifying Orders

Free standard shipping is available when your order meets minimum values:

  • European Countries: Free on orders over €100, €250, or €500, depending on destination.
  • Austria’s Neighboring Countries (excluding Switzerland): Free for orders over €100 or €250.
  • Austria: Free on orders over €100.

Special Shipping Considerations for Backordered and Limited Stock Items

Certain products may display “lead time,” “pre-order,” or “limited stock” availability. These can be ordered and will be shipped according to the estimated availability, shown by clicking the small question mark symbol. If a backordered item cannot be ordered, please contact our support team.

Trusted Carriers for Reliable Delivery

Our partnerships with trusted carriers ensure dependable service:

  • PostAT (Austrian Post for all Post shipment options)
  • DHL (DHL Parcel Connect for Germany)
  • GLS (FlexDelivery and BusinessParcel)
  • UPS (Standard and Express Services)
  • DHL Express Worldwide
  • FedEx Express Worldwide

Please note that DPD services are no longer available.

Express Shipping Restrictions for Battery Shipments

Certain restrictions apply to express shipments containing batteries due to safety guidelines:

  • Batteries over 4500mAh or 100Wh are not eligible for express shipping.
  • Drone orders can include up to two batteries under 4500mAh or 100Wh.

For any further assistance or questions about shipping options, please contact our customer support team. Thank you for choosing us as your trusted shipping partner, where efficiency and clarity guide every step.

VAT collection upon delivery for Non-EU Countries

The following rules apply for: Albania; Andorra; Armenia; Azerbaijan; Bosnia and Herzegovina; Georgia; Iceland; Kosovo; Liechtenstein; Moldova; Monaco; Montenegro; North Macedonia; Norway; San Marino; Serbia; Switzerland; United Kingdom

1. Pricing and Taxes

  • All product prices listed for your country are exclusive of VAT and any other applicable taxes.

2. International Shipping and Import Duties

  • We are based in Austria and ship internationally
  • Post-Brexit regulations mean that shipments to the UK may be subject to additional import duties, taxes, and fees imposed by UK customs authorities.
  • Customers are responsible for any such charges that may apply upon delivery.

3. Checkout Process

  • During checkout, VAT is not included in the total price. Please ensure you are aware of your country's import regulations and any potential additional costs before completing your purchase.

4. Delivery and Customs Clearance

  • Once your order is shipped, it will be handled by our shipping partner.
  • If applicable taxes or import duties are not paid, the carrier may hold your shipment until the required fees are settled.
  • Failure to pay these charges may result in the shipment being returned to us.

5. Returns and Refunds

  • According to our terms and conditions, we can only process a refund after the returned shipment is received at our facility.
  • The refund process may take additional time due to logistical procedures beyond our control.
  • Please ensure all necessary taxes and duties are paid to avoid delays or returns.

6. Customer Responsibility

  • It is the customer's responsibility to be aware of and comply with their country's import regulations and to cover any associated costs.
  • We strongly recommend consulting with your local customs office for detailed information on potential charges before placing an order.

7. Contact Us

  • If you have any questions or need further assistance regarding shipping, taxes, or import duties, please contact our customer support team at [Your Contact Information].

Thank you for your understanding and cooperation.